Booking Terms and Conditions - Murramarang Coast Journey

Prior to booking with us please take the time to read and understand the terms and conditions of booking set out below.

  1. Contract 

All bookings made with Murramarang Coast Journey and Region X Sea Kayak and Camping are operated by Region X Pty Ltd. By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your Booking Confirmation invoice.

  1. Payment and Deposit Requirements

Payment: Day Tours: Bookings are not confirmed until full payment has been paid.

DEPOSIT: Overnight and extended tours require a 30% refundable deposit to secure your spot.

FINAL PAYMENT: Balance of payments must be made prior to 30 days of the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.

For reservations made 60 days or less from departure date, full payment is due at time of booking.

Prices are in Australian dollars and must be paid in Australian dollars.

  1. Acceptance of booking   

Online Day tours: Once we accept your booking and payment we will issue you with a confirmation email.

By Phone or Email We recommend giving us a call to discuss the right tour style requirements for you or your participation in our overnight or extended tour, once we agree on a tour option, a 30% deposit invoice will be issued. At this point we will issue you with itinerary and tour information.

  1. Prices Variations & Currency Surcharges 

Our tour prices are subject to variable and seasonal pricing including discount offers. Our prices may vary at any time in accordance with demand, availability and market conditions. Different passengers on the same tour may have been charged different prices. Our best advice is if you like the price you see ensure you book at that time. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. Our website contains our most up to date pricing.

Prices are based on currency exchange rates at time of booking. While we do our utmost to avoid any price increases, we reserve the right to change any of our published prices without notice for any negative currency fluctuations in excess of $100, at any time until full payment is received and for any other reasons outside of our reasonable control (including without limitation, to cover changes in government taxes and charges or a force majeure event), at any time prior to travel.

  1. Your Responsibility  

It is your responsibility to thoroughly read the itinerary and choose a trip to suit your ability and fitness. Participants must be in good health and be moderately fit in order to undertake a tour. Some training and preparation work is required prior to departure.  The more physically prepared you are, the more enjoyable your walk will be.

You should have adequate fitness for walking the expected hours on each day. The tracks could include rough and uneven terrain, challenging ascents and descents and varying extremes of weather from heavy rain to cool or warm temperatures or strong winds.

We are happy to discuss your suitability for our walks over the phone if you need clarification. It is also your responsibility to bring adequate clothing & footwear to suit the conditions, please refer to our suggested packing list with your pre-departure information. It is your responsibility to tell us of any relevant medical conditions or special diet requirements at the time of booking and we will attempt to cater for these special needs to the best of our ability.

For the majority of our trips, we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.

Participants 80 years of age or older must supply a doctor’s certificate stating that they are in good physical condition and that there are no pre-existing medical conditions that are likely to prevent them from undertaking the activity.

In order for us to confirm your travel arrangements, you must provide all requested details with the balance of the tour payment. Necessary details vary by tour they include but are not limited to full name as per licence/passport, any pre-existing medical conditions and dietary requirements. Failure to provide requested details may result in additional charges or non-refundable cancellation of your trip.

  1. Cancellation by the traveller  

Cancellations must be made in writing or phone. Notice of cancellation is not effective until received by the Company and must be made during office hours and do not include weekends or public holidays. If you cancel your booking cancellation fees will apply. If you cancel a trip:

Free Cancelations for full day tours 72 hours prior to departure with full refund. Cancellation within 72 hours of departure will incur loss of payment.

FREE cancelations for overnight and extended tours 60 days prior to departure with full refund.
Refunds or cancellations are not permitted within 60 days of tour departure. We advise taking out travel insurance, in case unexpected circumstances prior to the trip, prevent you from joining this tour.

  1. Cancellation by us

Our trips are guaranteed to depart once they have four fully paid travellers unless minimum group size specifically states otherwise or when a Force Majeure Event results in cancellation of a trip.  We may also decide at our discretion, to operate trips with small numbers than this and to operate with only one guide. We will under no circumstance knowingly place at risk the health and well-being of our guests and guides. We reserve the right to cancel our trips 60 days prior to departure (Australian tours) or 90 days prior to departure (International tours).

If we cancel your trip, you can choose to:

A “Force Majeure Event” includes but is not limited to, acts of God, fire, earthquake, flood, windstorm or other extreme weather events, war, civil commotion, riot, blockade or embargo, breakdown, union dispute, epidemic, pandemic, lack or failure of courses of supply, passage of any law, order, regulation, ordinance, proclamation, demand, requisition or requirement or any other act of any government authority, outside of the reasonable control of either parties whether or not foreseeable, which renders performance impossible.

We will not be liable in any way for bodily injury, delay, illness, death, damage, or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for our failure to perform, commence,  or complete any duty owed to you if such death, illness, delay, bodily injury (including emotional distress or injury), damage or other loss or detriment to person or property is caused by a Force Majeure Event.

We will not be liable for other costs associated with travel to the designated meeting point, overnight accommodation, meals, etc will not be covered by us and therefore we strongly recommend travel insurance be taken out prior to travel

If we have cancelled your trip, the credit offering is subject to the following conditions:

  1. Altering your tour date

If you wish to change the date of your tour and transfer from one tour to another you must notify us in writing at least 90 days prior to the proposed departure date for international tours and 60 days for Australian tours. We will do our best to make the change to your preferred date, but it may not always be possible. The new transfer date must be within 12 months of the original booking date. A non refundable fee of $200 per person will be charged. If you notify us less than above dates prior to the proposed departure date the refund policy applicable to cancellations will apply. We recommend taking out travel insurance to cover any last minute changes to your tour dates. A booking may be transferred into another person’s name with no penalty fees.

  1.  Tour Inclusions  

Your tour includes:

  1. Tour Exclusions  

Your tour does not include:

  1. Solo Travellers  

Our prices are based on twin share which is two people sharing one room. Solo traveller are always welcome. We are happy to match you with another solo traveller of the same gender so you can avoid paying additional costs. For those wanting their own room, you must pay the single supplement fee subject to availability as specified for each tour. Please note not all accommodation have the facilities to offer single rooms please check on individual tour details.

  1. International Tours: Passport and visas 

For all international trips you must carry with you a valid passport and have obtained appropriate visas for the countries which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to your Pre-Departure information for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

  1. Travel insurance & Indemnity Forms

Travel insurance is mandatory for all our International trips and highly recommended for our Australian trips and should be taken out at the time of booking.  We can organise this insurance for you please ask when making your booking. When choosing a travel insurance ensure you have medical coverage and a minimum coverage for repatrician and emergency rescue. The policy should over you for personal liability, cancellation, curtailment and loss of luggage and personal effects

For international tours it is a requirement that you provide your travel insurance policy number and the insurer’s 24 hour emergency contact number to your guides on the first day of your trip in case of emergencies otherwise you will be unable to join the tour. For those with travel insurance connected to their credit card you will need to have details of the participating insurer, policy number and emergency contact number with you, this information is available from your bank.

Generally in remote areas in Australia a Government funded Search and Rescue helicopter service exists at no cost to the evacuee which is only used  in cases where the condition is deemed to be potentially life threatening.
Instances where the injury is not life threatening but the evacuee is unable to walk out themselves such as sprains, broken limbs, severe fatigue or unexpected illness are coordinated by Commercially Operated Helicopter Services as such an evacuation varies from approximately $2,000 up to $6,000. Australian residents should ensure their private health care includes specific ambulance cover in case of helicopter evacuations which are not covered under domestic travel insurance.

INDEMINTY FORMS: All participants will need to sign an indemnity prior to departing.  This form indemnifies the company, its servants and agents or any of them from and against all costs, actions, demands, claims, and liability whatsoever and howsoever arising from or in any way connected with the walking tour (including any transportation to or from the area in which the tour is to take place) including such costs, claims, actions, demands or statutory duty or otherwise on the part of the Company, or any  of its servants or agents, and including any liability in respect of or related to your death, personal injury or loss of or damage to any property owned or possessed by you.

  1. Flexible Attitude

These experiences operate to the mercy of the elements and weather and require our guests to arrive with a flexible attitude. The itinerary may be subject to alteration without prior notice due to local weather on the day. Experiences will normally operate in all but exceptional weather conditions. Weather such as fog, mist, drizzle, showers, rain, sleet and strong winds do not affect normal operation.

  1. Change of itinerary

While we endeavour to operate all trips as described we reserve the right to change the trip itinerary.

Before departure:  If we are forced to make a significant change to the itinerary before your tour we will inform you as soon as reasonably possible if there is time before the departure.

During the tour:  The Company reserves the right to alter the accommodation and/or itinerary or cancel a tour without notice as may be found necessary for any reason whatsoever including, but not limited to road, weather, bushfires or traffic conditions, track or park closures, strong winds, high seas, operational conditions and requirements. Where a tour is altered due to these conditions, our guides will provide the best alternative itinerary possible. If a helicopter or cruise activity on tour is cancelled a credit will be applied to your next booking with us.

  1. ​Authority on tour  

Our group trips are run by our Tour Guides who are responsible for all aspects of your holiday including group safety, operation of the tour and of course enjoyment. They have authority to do whatever is necessary to achieve these objectives, including the decision to refuse a guest to participate in a specific walk they deem would compromise the overall safety and/or interests of the group. The decision of the Guide is final on all matters likely to affect the safety or well-being of any traveller or staff member participating in the trip. If you fail to comply with a decision made by our Guide, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund.  We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.

  1. Claims & complaints

We want to provide you with an enjoyable holiday, but no matter how careful we are, things might sometimes go wrong. We’d like to have complaints remedied as quickly as possible. If you have a complaint about your trip please inform your Guide at the time in order that they can attempt to rectify the problem. If the problem cannot be resolved please contact our head office immediately by phone or email or put in writing to us within 30 days of the end of the tour.

  1. Photos and marketing

You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes. If you do not wish to have images of you used please tick the box on your indemnity form.

  1. Privacy policy

Any personal information that we collect about you may be used for any purpose associated with the operation of a tour or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the tour. We will otherwise treat your details in accordance with our privacy policy (available for viewing on our Website).

  1. Acceptance of risk

You acknowledge you have read and understand these booking conditions and participation involves an increased degree of personal risk than normal and that you undertake the walking holiday freely, voluntarily and absolutely at your own risk and with a full appreciation of the nature and extent of all risks involved in the experience.

It is your own responsibility to acquaint yourself with all relevant travel information and the nature of your itinerary.

  1. Liability

To the maximum extent permitted by law we exclude all liability whatsoever to you or any other person (whether in contract tort or otherwise) for any loss (whether direct, indirect, consequential) including death or personal injury or damage of any kind that may be suffered as a result of any act or omission whether negligent or otherwise by or on behalf of us in connection with the Services or any other matter or thing relating to these Booking Conditions except to the extent that such loss or damage is incurred as a direct result of our fraud or wilful misconduct. This clause does not limit or exclude your rights under the CCA.

Limitation of Liability
Where the law implies a warranty into these Booking Conditions which may not lawfully be excluded (in particular warranties under the CCA) our liability for breach of such a warranty will be limited to either supplying the Services again or payment of the cost of having the services supplied again.

You indemnify us (and all of our subsidiaries, officers, employees, contractors and agents) against all losses, claims actions, proceedings, damages, costs and expenses (including legal fees) arising from any claim by a third party arising directly or indirectly out of or in connection with:

(a) your access or use of the Services, this includes your delegate’s access or use of the Services; and
(b) any breach by you (or your delegate) of:

(i) these Booking Conditions; or
(ii) any additional terms applicable to providing the Services,

except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.

Third parties
We contract with a network of companies, activity providers, accommodation providers, airlines, transfer companies, local guides, government agencies, independent contractors and individuals to assist in the running of our tours as agent for these third parties (Third Party Supplier). Third Party Suppliers may also engage the services of local operators and sub-contractors. Although we take all reasonable steps to select reputable Third Party Suppliers, we cannot be responsible for their acts or omissions. Any services provided by Third Party Suppliers may be subject to the terms and conditions imposed by these Third Party Suppliers and you may be required to sign additional terms when undertaking these activities. These may limit or exclude the liability of the Third Party Supplier. You acknowledge that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and we do not warrant that any Third Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction.

We are not responsible for the acts and omissions, whether negligent or otherwise, of these Third Parties Suppliers. Any disputes between you and any third party, are to be resolved solely between you and that party.

Vicarious liability
We shall not be held vicariously liable for the intentional or negligent acts of any persons not employed by us nor for any intentional or negligent acts of our employees committed while off duty or outside the course and scope of their employment.

  1. Severability

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

  1. Juristiction

This agreement and the rights and responsibilities of the parties will be construed and take effect in accordance with and be governed by the laws of NSW.